Refund & Cancellation Policy

Once an order is confirmed, OIKO will not accept return or refund requests. However, in any of the situations below, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of a Damaged product

• OIKO  needs to be notified of a damaged product within 7 days from the delivery date via email to Hello@myoiko.com                                                                           
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter within 24 hrs.                                                                                                   
• We will be happy to re-send and replace the product(s) promptly, and we will work with you on providing an amicable solution.                                                                 

• In the email, the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product are to be sent. 
• In the event of multiple-item shipments, only the affected product can be returned and replaced.                                                                                                                           
• If the Product is in stock, it will be packed and dispatched from our warehouse within 2 working days. Our courier partners will be able to deliver the shipment within 7 working days to you between Monday and Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays.                                                      
• In the rare event that a replacement for a purchased item is not possible due to stock unavailability or discontinuation, a full refund will be processed within 2 working days from the date of confirmation.
  

In case of a Missing product

• OIKO  needs to be notified of a damaged product within 7 days from the delivery date via email to Hello@myoiko.com

• In the email, the order number, image of the invoice, 1 outer box image, and the missing product details need to be mentioned.                                                             
• Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter within 24 hrs.

• In the event of multiple-item shipments, only the missing product can be replaced.              
• We will be happy to re-send and replace the product(s) promptly, and we will work with you on providing an amicable solution.                                                                  
• If the Product is in stock, it will be packed and dispatched from our warehouse within 2 working days. Our courier partners will be able to deliver the shipment within 7 working days to you between Monday and Saturday: 9 am to 7 pm. Working days exclude public holidays and Sundays.                                                                     
• In the rare event that a replacement for a purchased item is not possible due to stock unavailability or discontinuation, a full refund will be processed within 2 working days from the date of confirmation.